Sales Policy

At Piagetrefined, we are committed to providing a premium shopping experience for our luxury watch customers. Please review our sales policy to ensure you have a clear understanding of our practices before making a purchase.

  1. Product Authenticity:
    We guarantee that all Piagetrefined watches are 100% authentic and sourced from authorized distributors. Each watch is accompanied by its original packaging, warranty card, and certificates of authenticity where applicable.

  2. Pricing and Payment:
    All prices displayed on our website are in [currency] and include applicable taxes. We accept major credit cards, debit cards, and other secure payment methods. Full payment must be made at the time of purchase. For high-value items, financing options or installment plans may be available through third-party providers.

  3. Order Confirmation:
    Once your order is placed, you will receive a confirmation email with your order details. Please ensure all information is correct. If you need to make changes, contact our customer service team as soon as possible.

  4. Shipping and Delivery:
    We offer complimentary worldwide shipping on all luxury watch orders. Your order will be shipped with full insurance and tracking to ensure safe and timely delivery. Shipping times may vary depending on the destination. You will receive an email with tracking information once your order has been dispatched.

  5. Returns and Exchanges:
    We accept returns or exchanges within 14 days of delivery, provided the watch is in its original, unworn condition with all packaging and documentation intact. To initiate a return, please contact our customer service team for return instructions. Custom or personalized items are not eligible for return unless defective.

  6. Warranty:
    All Piagetrefined watches are covered by a manufacturer’s warranty, which protects against defects in materials and workmanship. Please refer to the warranty card included with your purchase for specific details regarding the duration and coverage.

  7. Customer Service:
    We pride ourselves on delivering exceptional customer service. If you have any questions or need assistance with your purchase, our dedicated customer support team is available to help you before, during, and after your transaction.

  8. Order Cancellation:
    You may cancel your order within 24 hours of placement for a full refund. After this period, orders may only be canceled if the item has not yet been dispatched. Please contact us directly for any cancellation requests.